A competitor once took an entirely unprovoked shot at my business on a hugely popular social networking platform. I was pissed.
I initially responded emotionally, stomping around my house ranting and acting as if more than a couple dozen people would see (or even understand) the less-than-subtle attempt at mocking us. What can I say…I’ve got a short fuse.
Here’s what I didn’t do…
- I didn’t engage with the post
- I didn't create a reactionary post of my own
- I didn't call anyone out publicly or privately
When the initial rush of animosity wore off, the rational side of me realized that this was a good indicator of where CSP is positioned within our field. I want our business to be such a player within our niche that “the competition” ends up spending valuable time concerning themselves with getting a rise out of us. Meanwhile, I can continue to focus on delivering endless amounts of value to our current and potential clients; we didn’t capture so much market share by losing sleep over what other people were doing or saying.
I’m not telling you to ignore the slight entirely. When someone takes a public shot at your operation, they are highlighting a potential misconception about your business. While you may not agree with the message, we live in a world where perception is reality, and it is important that we adjust to ensure that current and potential clients don’t perceive us to be flawed moving forward.
Instead of engaging in endless internet arguments, try this: Constantly pursue personal and professional development opportunities that will allow you to remain at the leading edge of your niche. Make product or service improvements as often as you can. You’ll eventually drown out the competition with optimal results.
Don’t ask me to disclose the competitor in question. If you’ve made it this far, you should know that I have no interest playing that game.